Why Do IT Admins Need Apple Remote Desktop Access? Typically, that means investing in a software solution with all the functions you need. Numerous solutions exist, but they don’t all work for Macs, so you may need to be prepared with a method for reaching Mac devices, even if you’re not working from a Mac yourself. Remote desktop control to Apple, specifically Mac devices, requires special consideration-IT professionals must be able to control end-user devices for purposes of troubleshooting and maintenance. Thanks to remote desktop control software Mac users can use as easily as Windows users, there’s no need to be physically in front of a computer when it needs your service. Since many IT professionals work from a Windows workstation, it can be a concern how they will effectively reach Mac devices. Or maybe you have dozens of Mac end-user devices to reach, update, troubleshoot, or otherwise manage, but you don’t have time to find each device and manually address the issues. Imagine this: an employee at the satellite office across the country is having computer trouble, but they use an Apple device.
